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Shipping and returns

 
 


We are happy to help

We are here to help in any way we can. If you have special request please don't hesitate to let us know.  We are never futher away than a phone call or an email. info@stuartbushstudio.com.



Shipping process

Once we receive your order, great care is taken prior to shipping to make sure that your artwork is taken from Stuart's Studio with sterillsed contamination-free gloves and walked by a team of 5 employees into the packaging area.  The inspection and packing team clean and polish your artwork to make sure it is in the best possible condition. Our specialist Zen packing expert oversees the process.  She lights a candle, as a hush falls over the team.  Nat "King" Cole 'L-O-V-E' plays in the background as the team carefully wrap your artwork into the finest packaging.

We all have a celebration afterwards and the whole party marches through the studio into the street, down to the post office following the transportation of your artwork in an armoured plated Rolls-Royce, with a security team running alongside.  The entire town of Northampton, England will comes out to wave "Bon Voyaye" to your package, as it speeds on its way to you.  

As one of our valued customers your picture will be placed on our wall under the heading "Customers of the Year".  It is a very exhausting experience but we can't wait for you to come back to Stuart Bush Studio and place another order.  

Thanks Derek Sivers


Delivery times

Approximately 8 working days for prints.  

Approximately 12 working days for prints sent internationally .  

Editions and Original works approximately 16 days working day.  However it may take longer, this is espically if we need to have crate custom built.  Should a delay occur we will keep you fully updated.



SHIPPING costs

UK, Austria, Belgium, Germany, Netherlands 

Prints £10 

Framed prints + editions £25 

Large framed prints + small original £50

Original artwork £85 (including crate)


International shipping (area 1)

Croatia, Czech Rep, Denmark, Estonia, Finland, France, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxenbourg, Monaco, Poland, Portugal, Stovakia, Slovenia, Spain, Sweden.

Prints £25  

Framed prints + editions £40  

Large framed prints + small original £70 

Original artwork £110 (including crate)


International shipping (area 2)

Canada, Lichenstein, Norway, Switzerland, USA

Prints £32  

Framed prints + editions £60  

Large framed prints + small original £125 

Original artwork £150 (including crate)


International shipping (area 3)

Argentina, Australia, Bahrain, Brazil, China, Hong Kong, Iceland, India, Japan, Rep. of Korea, Kumait, Mexico, New Zealand, Saudi Arabia, Singapore, South Africa, UAE

Prints £50

Framed prints + editions £175   

Large framed prints + small original £250  

Original artwork £350 (including crate) 



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Returns / Exchanges / Refunds

We care about our customers.  We want to ensure you're completely satisfied with you purchase.  You have a right to return any items within 14 days form the date you received it.  If for any reasons you feel the artwork is not right for you, please do get in touch before returning it to us as we might be able to help you find an alternative piece.  Returned items must be in mint condition and the customer covering the cost of the return freight.


Cancellations

If you wish to cancel before the your order is printed or shipped, there will be a small charge to cover card charges that is not refundable.  If the studio has incurred any printing costs the work is none refundable.



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How can I clean my work?

For prints and editions you can dust your picture with a non-fuzzy, soft, dry cloth (microfiber, for example). Please avoid putting pressure on the surface when wiping. In order to enjoy your artwork for a long time, please do not use glass cleaning products under any circumstances for mountings on backing board or under acrylic glass. Please also avoid putting pressure on the surface when wiping.




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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

RETURNS / EXCHANGES / REFUNDS We care about our customers. We want to ensure you're completely satisfied with you to purchase. You have a right to return any items within 14 days from the date you received it. If for any reasons you feel the artwork is not right for you, please do get in touch before returning it to us as we might be able to help you find an alternative piece. Returned items must be in mint condition and the customer covers the cost of the return freight. http://stuartbush.artstorefronts.com/shipping-returns

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